Terms and Conditions

These are the Terms & Conditions of Sale (hereinafter referred to as "Terms") that apply between you as a Customer and LIX Pen Ltd ("referred to as "LIX", "we", "our" and "us"). as a company registered in United Kingdom with registered company number: 08848069 and registered office: Carlyle House, Lower Ground Floor, 235-237 Vauxhall Bridge Road, SW1V 1EJ, London, UNITED KINGDOM, European Union (hereinafter referred to as "we"), when you purchase the Products listed as items for sale on our website (hereinafter referred to as "Products").

Please, read these Terms carefully. By ordering or purchasing the Products you agree to these Terms. If you do not understand any of the Terms or do not accept any part of them, do not place an order or purchase the Products, or if you already have the Products, return them in accordance with our Product Return Policy. If you have any questions regarding these Terms, do not hesitate to contact us.

Introduction:

LIX provides you this privacy policy to explain to you how LIX collects, uses and protects your personal information when you visit LIX's web sites and when you use LIX's products. PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS SITE. LIX respects your privacy and is committed to securing your personal information. This privacy policy was last updated on august 21th, 2015. By using this website, you consent to our privacy policy and acknowledge that it is subject to our Terms of Use.

Trademarks:

LIX and other related graphics, logos, service marks, and trade names used on the site are the trademarks of LIX and may not be used without permission in connection with any third party products or services. Other trademarks, service marks, and trade names that may appear on the Site are the property of their respective owners.

Patent Notice

LIX is patent pending in the Europe and certain foreign jurisdictions.

Collecting and Using Your Personal Information:

We collect the personal information that you provide to us, as well as information automatically collected when you interact with this website, such as cookies and analytics tracking pixels, which help us evaluate the performance of our website and provide you with a better user experience.

LIX may use your personal information that you provide to us in the process of establishing an account on our website in the following ways:

— Obtain your name for purposes of communicating with you and identifying you as a user of the web site.
— Verify your age as older than 13.
— Verify your age as older than 18 or that you have obtained your parents or guardian's permission to use the web site.
— Send you communications upon your request.
— Allow you to participate in a promotion or other web site feature.
— Customize and/or personalize your communications and shopping experience with LIX.
— Better respond to your customer concerns and complaints.
— Keep you informed of LIX's upcoming product releases unless you otherwise opt out of such messages.

LIX may use your personal information that you provide to us in the process of making a purchase in the following ways:

— Confirm your use of a valid credit card (or other authorized methods of payment).
— Process your payment via a credit card (or other authorized methods of payment).
— Send you the products that you purchased.

Last Updated: august 21th, 2015

Welcome to LIX's website. Our website offers to you information and resources about us, our business, our products and other tools and services, as well as opportunities to purchase certain LIX products.

Please read these terms of use carefully before using this website.

Your access and use of this website, as well as any purchases you may make through this website, are each subject to these terms of use and applicable laws. By using any part of this website, you unconditionally agree to follow and be bound by these terms of use If you do not agree to these terms of use, do not use this website. Please review these terms of use periodically as these terms of use may change and LIX may make such changes at any time.

Your Age and Agreement to these Terms of Use:

This website is intended solely for users who are thirteen (13) years of age or older and it is a violation of these terms of use for anyone under 13 to use this website By using this website, you represent to us that you are at least 13 years old. If you are at least 13 but are under the age of 18, you may only use this website with your parent's or guardian's consent and your parent or guardian must provide consent after having read these terms of use. You agree to all of the terms and conditions of these terms of use or if you are between the ages of 13 and 18, you represent that you have obtained your parent's or legal guardian's consent after your parent or legal guardian has reviewed and agreed to these terms of use. If you are a parent or legal guardian who has consented to the use of this website by a person between the ages of 13 and 18, you are fully responsible for that person's use of this website, including all financial charges and legal liability that that person may incur.

Placing an Order

Product pricing and availability for LIX products are shown on this website. Pricing or availability may be subject to change at any time without notice. To place an order, simply add the desired items to your Shopping Cart. You can add, delete, update, or change the quantities of products in your cart while you shop the site. Once you are ready to buy, proceed to check out to enter your shipping and payment information to complete your order. You can complete your order as a guest or by opening a Lixpen.com user account. By opening a Lixpen.com user account, you can quickly access product support, updates and promotions straight from LIX.

Once your order has been submitted, you will receive a printable order confirmation screen detailing your order. You will also receive an order confirmation e-mail, which will include your order details. Please be sure to save this order confirmation and print out a copy. This is your receipt for proof of purchase; your merchandise will not include an additional receipt. You will need this receipt if you ever require warranty service from any of our authorized repair centers.

It typically takes one to two business days to process your order. Currently, please check our website lixpen.com or buy.lixpen.com to know when shipping starts. Once your order has shipped, we will email a shipping confirmation, including tracking number(s). The shipping carrier requires one business day from that time to validate the tracking information.

Payment

Lixpen.com accepts payment via Visa, MasterCard, and American Express.

Please note that certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses.

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Returns

Our policy lasts 30 days upon delivery. If 30 days after receiving the product have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

We do not offer Partial Refunds, only Full Refunds for new/unused products

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] We are happy to help you!

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Products

The LIX should only be used with LIX approved filaments or materials. Misuse of your LIX and/or use of non-approved plastics, filaments, or other materials may result in damage to your pen or injury to you, and will void your warranty. Injuries to the user may include, but are not limited to, harm sustained from inhaling substances that are not suitable for heating, or burns from flammable materials used in the LIX.

Shipping

To return your product, you should mail your product to: Lix Pen LTD. rue Pièrre Flamand 154, 2eme étage. 1420 Braine L'Alleud (Belgium). We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our initial shipping charge will be deducted from your refund. If you receive an exchange, there will be no further shipping costs. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Due to regulations and embargos, we exclude the following countries from our shipping list: Azerbaijan, Belarus, Ivory Coas, Eritrea, Guinea, Haiti, Irak, Iran, Kongo, North Korea, Lebanon, Liberia, Libyen, Myanmar, Sierra Leone, Simbawe, Somalia, Sudan, Syria.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

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Termination:

LIX reserves the right in its sole discretion to terminate or restrict your use of all or any part of this website without reason, without notice and without liability to you or anyone else. These terms of use pertaining to your use of LIX’s intellectual property, indemnification and limitation of liability will survive any termination, expiration or subsequent modification of these terms of use.

Intellectual Property:

You acknowledge that all business information, code, content, drawings, graphics, information, logos, metadata, meta tags, marketing information, page format and style, phrases, pictures, product descriptions, product reviews, renderings, text and trademarks and all intellectual property rights and good will associated therewith (collectively referred to as “site content”) is owned by LIX and LIX reserves all rights in and to the site content. Except as expressly granted to you under these terms of use, LIX does not grant you any right, title or interest in or to the site content. You will not delete, remove or otherwise alter any copyright, trademark or other proprietary notice appearing in or on the site content. You will not take any action to jeopardize, limit or interfere in any manner with LIX’s ownership of the site content. LIX reserves the sole and exclusive right at its discretion to assert claims against third parties for infringement or misappropriation of its intellectual property rights in the site content. The website may contain site content owned or licensed by third parties. All restrictions set forth in these terms of use equally apply to all site content owned or licensed by third parties.

Grant of License:

Subject to the restrictions defined in these terms of use, you are permitted to access and use the website solely for the purpose for your own non-commercial use to review information about LIX and LIX’s products and provide content regarding LIX’s product where allowed.

License Restrictions:

You will not, or assist or direct any third person to:

— Extract, separate, remove or otherwise copy the site content.
— Disassemble, decompile, reverse engineer or otherwise convert any part of the site content to source code or a human-perceivable form
— Adapt, modify or create a derivative work of the site content; (iv) distribute, encumber, lease, rent, sell, transmit, transfer, or otherwise dispose of the site content, in whole or in part; or (v) use the site content for any other purpose.

User Content Complaints:

In the event any objectionable content or information appears on the website, notify LIX in writing of the objectionable content. LIX will make a good-faith effort to investigate all allegations of objectionable content that violates the terms of use but LIX does not represent or warrant that LIX will take any action relating thereto.

Notice of Infringement Claims:

If you believe that your work has been improperly copied and posted to the website, please provide LIX with your name, address, telephone number, e-mail address, a physical or electronic rendering of your signature, a description of your copyrighted work, a description of the location of your copyrighted work on the website and a statement by you made under penalty of perjury that the above information is accurate and that you are the copyright owner or otherwise authorized to act on behalf of the copyright owner.

Notices for Complaints:

Send all legal notices under these terms of use to:

LIX PEN LTD
Carlyle House, Lower Ground Floor, 235-237 Vauxhall Bridge Road,
SW1V 1EJ, London
UNITED KINGDOM

Site Security:

Compromising the security of the website is prohibited and may result in criminal and civil liability. LIX may investigate security-compromising activities and will contact and cooperate with law enforcement if a crime has possibly occurred. LIX deems the following activity as attempts to compromise the security of the website: unauthorized access to information on LIX’s server computer or systems such as probes, scans, or vulnerability tests of the website, bypass or circumvention of the website’s authentication measures, interfering with service to any end user, interfering with or tampering with the website’s host computer or network facilitating any connection with or to the website, attempts to overload LIX’s host computer or network, altering or cloning packet headers, e-mail headers or message headers.

LIX’s Usage and Storage of Information:

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

— We use encryption to protect your information contained in our customer list.
— We use a firewall to protect against unlawful intrusion.
— We limit access to your information on a "need to know" basis.
— We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
— It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

No system can guarantee absolute security. However, we take every reasonable precaution to assure that your data is secure.

Links to Third Party Websites:

Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).

Indemnification:

You agree to indemnify, defend, and hold harmless LIX, its parent company, shareholders, officers, directors, employees, agents, licensors and suppliers from and against any and all claims, losses, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating in any way to your use of this website, including without limitation any content posted or otherwise created by you. This obligation will survive the termination or modification of these terms of use.

WARRANTY DISCLAIMER:

THE WEBSITE AND THE INFORMATION AND CONTENT PROVIDED BY LIX THEREIN ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OF ANY KIND. EXCEPT AS PROHIBITED BY LAW, LIX DISCLAIMS ALL WARRANTIES OF EVERY KIND INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. LIX DOES NOT REPRESENT NOR WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF DEFECT OR FREE FROM ANY SECURITY COMPROMISING MECHANISMS. LIX DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE INFORMATION OR CONTENT PROVIDED BY THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, TRUTHFULNESS, USEFULNESS, RELIABILITY OR OTHERWISE.

LIMITATION OF LIABILITY:

IN NO EVENT SHALL LIX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THE SITE CONTENT, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ON ANY THEORY OF LIABILITY. EXCEPT PURSUANT TO THE TERMS OF SALE, COMPANY'S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS OF USE, THE SITE, OR THE SITE CONTENT, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED FIFTY DOLLARS ($50).

AMENDMENT.

LIX may, at any time, revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and, therefore, you should periodically visit this page of the Site to examine the then-current Terms of Use. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages of this Site.

Contact information

LIX PEN LTD
Carlyle House, Lower Ground Floor, 235-237 Vauxhall Bridge Road,
SW1V 1EJ, London UK
Company number: 08848069
[email protected]
+442035145622