These are the Terms & Conditions of Sale (hereinafter referred to as "Terms") that apply between you as a Customer and LIX Pen Ltd ("referred to as "LIX", "we", "our" and "us"). as a company registered in United Kingdom with registered company number: 08848069 and registered office: Carlyle House, Lower Ground Floor, 235-237 Vauxhall Bridge Road, SW1V 1EJ, London, UNITED KINGDOM, European Union (hereinafter referred to as "we"), when you purchase the Products listed as items for sale on our website (hereinafter referred to as "Products").
Please, read these Terms carefully. By ordering or purchasing the Products you agree to these Terms. If you do not understand any of the Terms or do not accept any part of them, do not place an order or purchase the Products, or if you already have the Products, return them in accordance with our Product Return Policy. If you have any questions regarding these Terms, do not hesitate to contact us.
LIX and other related graphics, logos, service marks, and trade names used on the site are the trademarks of LIX and may not be used without permission in connection with any third party products or services. Other trademarks, service marks, and trade names that may appear on the Site are the property of their respective owners.
LIX is patent pending in the Europe and certain foreign jurisdictions.
We collect the personal information that you provide to us, as well as information automatically collected when you interact with this website, such as cookies and analytics tracking pixels, which help us evaluate the performance of our website and provide you with a better user experience.
LIX may use your personal information that you provide to us in the process of establishing an account on our website in the following ways:— Obtain your name for purposes of communicating with you and identifying you as a user of the web site.
LIX may use your personal information that you provide to us in the process of making a purchase in the following ways:
— Confirm your use of a valid credit card (or other authorized methods of payment).
— Process your payment via a credit card (or other authorized methods of payment).
— Send you the products that you purchased.
Last Updated: august 21th, 2015
Welcome to LIX's website. Our website offers to you information and resources about us, our business, our products and other tools and services, as well as opportunities to purchase certain LIX products.
Product pricing and availability for LIX products are shown on this website. Pricing or availability may be subject to change at any time without notice. To place an order, simply add the desired items to your Shopping Cart. You can add, delete, update, or change the quantities of products in your cart while you shop the site. Once you are ready to buy, proceed to check out to enter your shipping and payment information to complete your order. You can complete your order as a guest or by opening a Lixpen.com user account. By opening a Lixpen.com user account, you can quickly access product support, updates and promotions straight from LIX.
Once your order has been submitted, you will receive a printable order confirmation screen detailing your order. You will also receive an order confirmation e-mail, which will include your order details. Please be sure to save this order confirmation and print out a copy. This is your receipt for proof of purchase; your merchandise will not include an additional receipt. You will need this receipt if you ever require warranty service from any of our authorized repair centers.
It typically takes one to two business days to process your order. Currently, please check our website lixpen.com or buy.lixpen.com to know when shipping starts. Once your order has shipped, we will email a shipping confirmation, including tracking number(s). The shipping carrier requires one business day from that time to validate the tracking information.
Lixpen.com accepts payment via Visa, MasterCard, and American Express.
Please note that certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses.
Our policy lasts 30 days upon delivery. If 30 days after receiving the product have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We do not offer Partial Refunds, only Full Refunds for new/unused products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] We are happy to help you!
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
The LIX should only be used with LIX approved filaments or materials. Misuse of your LIX and/or use of non-approved plastics, filaments, or other materials may result in damage to your pen or injury to you, and will void your warranty. Injuries to the user may include, but are not limited to, harm sustained from inhaling substances that are not suitable for heating, or burns from flammable materials used in the LIX.
To return your product, you should mail your product to: Lix Pen LTD. rue Pièrre Flamand 154, 2eme étage. 1420 Braine L'Alleud (Belgium). We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our initial shipping charge will be deducted from your refund. If you receive an exchange, there will be no further shipping costs. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Due to regulations and embargos, we exclude the following countries from our shipping list: Azerbaijan, Belarus, Ivory Coas, Eritrea, Guinea, Haiti, Irak, Iran, Kongo, North Korea, Lebanon, Liberia, Libyen, Myanmar, Sierra Leone, Simbawe, Somalia, Sudan, Syria.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You will not, or assist or direct any third person to:
— Extract, separate, remove or otherwise copy the site content.
— Disassemble, decompile, reverse engineer or otherwise convert any part of the site content to source code or a human-perceivable form
— Adapt, modify or create a derivative work of the site content; (iv) distribute, encumber, lease, rent, sell, transmit, transfer, or otherwise dispose of the site content, in whole or in part; or (v) use the site content for any other purpose.
LIX PEN LTD
Carlyle House, Lower Ground Floor, 235-237 Vauxhall Bridge Road,
SW1V 1EJ, London
Compromising the security of the website is prohibited and may result in criminal and civil liability. LIX may investigate security-compromising activities and will contact and cooperate with law enforcement if a crime has possibly occurred. LIX deems the following activity as attempts to compromise the security of the website: unauthorized access to information on LIX’s server computer or systems such as probes, scans, or vulnerability tests of the website, bypass or circumvention of the website’s authentication measures, interfering with service to any end user, interfering with or tampering with the website’s host computer or network facilitating any connection with or to the website, attempts to overload LIX’s host computer or network, altering or cloning packet headers, e-mail headers or message headers.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
— We use encryption to protect your information contained in our customer list.
— We use a firewall to protect against unlawful intrusion.
— We limit access to your information on a "need to know" basis.
— We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
— It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
No system can guarantee absolute security. However, we take every reasonable precaution to assure that your data is secure.
THE WEBSITE AND THE INFORMATION AND CONTENT PROVIDED BY LIX THEREIN ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OF ANY KIND. EXCEPT AS PROHIBITED BY LAW, LIX DISCLAIMS ALL WARRANTIES OF EVERY KIND INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. LIX DOES NOT REPRESENT NOR WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED OR THAT THIS WEBSITE OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF DEFECT OR FREE FROM ANY SECURITY COMPROMISING MECHANISMS. LIX DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE INFORMATION OR CONTENT PROVIDED BY THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, TRUTHFULNESS, USEFULNESS, RELIABILITY OR OTHERWISE.
LIX PEN LTD
Carlyle House, Lower Ground Floor, 235-237 Vauxhall Bridge Road,
SW1V 1EJ, London UK
Company number: 08848069